1. User Agreement

By using HxC Hosting xChange Cloud, a division of UnderHost ("Company"), you agree to abide by our Terms of Service (TOS), Acceptable Use Policy (AUP), and all associated guidelines. This agreement governs your access and use of all related services.

2. Acceptable Use

• No hosting of illegal, abusive, or phishing content
• Cryptocurrency mining and resource-intensive scripts are restricted
• Clients must comply with local and international laws

3. Service Availability

We offer a 99.95% network uptime SLA. Billing verification may delay account setup by up to 24 hours. Abuse of server resources may result in account suspension or termination.

4. Customer Responsibilities

• You are responsible for your content, backups, and compatibility with our systems
• All updates and disclosures to your end users are your obligation
• Accounts may be suspended if they exceed bandwidth or resource limits

5. Billing & Payment

• Invoices are due on the due date; late fees apply after 24 hours
• Unpaid accounts may be suspended or terminated within 48 hours
• All payments are non-refundable except under the 14-day Money Back Guarantee
• Chargebacks incur a $150–$250 fee
• Hourly support is billed at $39.95/hour, in 15-minute increments

6. Refund & Cancellation

First-time users may request a refund within 14 days. Refunds exclude setup fees, hourly services, or domain-related products. Cancellation beyond 14 days is non-refundable.

7. Data Protection

UnderHost maintains backups for internal use only. You are responsible for managing and storing your own backups. Restores may incur a $5 fee unless self-provided.

8. Content Policy

• Prohibited content includes spam, phishing, copyrighted material, malware, and fraud
• Child exploitation or terrorism-related material leads to immediate account removal
• Repeat violations incur escalating penalties or account bans

9. SPAM & Email Policy

SPAM of any form results in permanent mail suspension and potential account termination. MailBaby may be used to improve deliverability. All bulk mail must comply with anti-SPAM laws.

10. Domains & IP Usage

• Domains cannot be transferred within 60 days of registration
• IP abuse results in suspension and a $250 fine
• Dedicated servers may request up to 16 IPs, with justification

11. Abuse & Resource Limits

System abuse, unauthorized access, or DDoS activity is strictly forbidden. Violations result in immediate termination without refund.

12. Disclaimer & Limitation of Liability

All services are provided "as is." UnderHost is not liable for data loss, service interruption, or indirect damages. Liability is limited to service fees paid in the past 12 months.

13. Changes & Governing Law

These terms are governed by the laws of British Columbia, Canada. We may revise our TOS at any time without prior notice. Continued use implies acceptance of the latest version.

For questions, email: legal@underhost.com